Support
Last updated : 22 August 2026
Need help? Write to the address at the bottom of this page. Include your device model and iOS version — it saves a round trip. Expect a reply within two working days.
Common questions
The app shows no pressure reading
Barolog reads the barometer while the app is open. Open it now and then during the first day, or allow approximate location so it can use public weather data instead.
Some devices have no barometer at all. In that case the app works entirely from weather data, and everything except the local reading behaves the same.
How long before I get an answer?
Two weeks gives a first read. Two months gives a solid one. Weather sensitivity is measured over dozens of episodes — with five episodes logged, no honest analysis is possible, and Barolog will tell you so rather than invent a pattern.
The app says there is no clear link
That is a real answer, not a failure. Not everyone who suspects weather sensitivity has it. Barolog is built to say so.
I am not getting alerts
Alerts require the notification permission, an established pattern in your data, and a matching pressure drop in the forecast. Check the permission in iOS Settings, then the alerts section in the app.
Alerts are scheduled on your device from the forecast. Open the app every few days so it can refresh that forecast.
I bought Pro and lost it
Use Restore purchases in the app settings, with the same Apple account you bought with. If that does not work, write to us with the date of purchase.
Refunds are handled by Apple, not by us: use reportaproblem.apple.com.
How do I delete my data?
Everything is on your device. Deleting the app destroys the journal, the readings and the settings. We hold no copy, so there is nothing for us to delete on our side — and nothing we could restore.
Can I use this instead of seeing a doctor?
No. Barolog describes coincidences in your data. It is not a diagnosis and does not replace medical advice. The export exists to make a conversation with your doctor easier, not to replace it.
Reporting a problem
Tell us what you did, what you expected, and what happened instead. If it involves a specific episode or alert, the date and time help. Screenshots help more.
Do not send screenshots of your journal unless you want us to see it — we do not need your symptoms to fix a bug.